Privacy policy

FAMILY D AUTO (“we,” “us,” “our”) respects your privacy. This policy explains what we collect, why we collect it, and how you can contact us about your information.

1) Information we may collect

Information you provide

  • Name, email, phone number

  • Appointment details (preferred date/time, service request)

  • Vehicle details you share (year/make/model, VIN if provided, symptoms)

  • Billing details and invoices (payments processed by third parties; we don’t store full card numbers)

  • Messages to support

Information collected automatically

  • IP address, device/browser type, pages visited, timestamps, referrer links, and approximate location inferred from IP

  • Cookies and similar technologies (used for site functionality and security)

2) How we use information

We use information to:

  • Schedule and confirm appointments

  • Provide estimates, communicate service updates, and issue invoices

  • Process payments and provide receipts

  • Respond to customer support requests

  • Prevent fraud and protect our systems

  • Improve our website and customer experience

  • Send promotions only if you opt in (unsubscribe anytime)

3) When we share information

We may share information with:

  • Service providers (payment processors, scheduling/CRM tools, email/SMS providers, website hosting/analytics)

  • Parts suppliers and couriers (only as needed to source/ship items)

  • Professional advisors (legal/accounting) as needed

  • Authorities when required by law or to protect rights/safety

  • Business transfers (merger/acquisition)

We do not sell personal information for money. Some analytics/advertising tools may be considered “sharing” under certain state laws—email us for applicable opt-out options.

4) Your choices

  • Marketing emails: unsubscribe using the link in our emails

  • Access/correction/deletion: request via email (verification may be required)

  • Cookies: manage through your browser settings (some features may not work if blocked)

5) Security & retention

We use reasonable safeguards and keep information only as long as needed for service history, accounting/tax requirements, dispute resolution, and legal compliance.

6) Children

Our site is not intended for children under 13, and we do not knowingly collect their personal information.

7) Updates

We may update this Policy from time to time. The effective date above reflects the latest version.

Privacy Contact
FAMILY D AUTO REPAIR, LLC (FAMILY D AUTO)
414 S Orange Blossom Trail B, Orlando, FL 32805
(571) 661-2256 • support@familydauto.us