Shipping policy

FAMILY D AUTO primarily provides in-person repair services. If we sell parts, accessories, or products online, this policy explains how shipping works.

1) Service vs. shipped items

  • Repair services: performed at our location and do not involve shipping.

  • Parts/products (if purchased online): shipped to U.S. addresses, subject to availability and carrier rules.

2) Processing time (for shipped items)

Most in-stock items ship within 1–3 business days (Mon–Fri, excluding holidays). If an item is backordered or requires extra handling, we’ll notify you.

3) Transit estimates (after dispatch)

  • Standard: typically 4–7 business days

  • Expedited: typically 3–5 business days (if offered)

Delivery times are estimates and may be affected by weather, peak seasons, or carrier delays.

4) Tracking & split shipments

Tracking is emailed once a label is created. Carrier scans can take up to 48 hours to appear. Multi-item orders may ship separately with multiple tracking numbers.

5) Address accuracy

Please double-check your address and contact number at checkout. If a package is returned due to an address issue, reshipping fees may apply.

6) Damage, missing, or delayed packages

If a package arrives damaged or appears lost, email support@familydauto.us within 7 days of delivery (or expected delivery date). Include photos if applicable.

Shipping Support
(571) 661-2256 • support@familydauto.us